Moon & Mane Soul Ropes ships orders Australia-wide.
Processing & Dispatch
Orders are prepared and dispatched as soon as reasonably possible.
As our products are handmade, processing times may vary depending on order volume and product availability.
Any estimated processing or delivery timeframe provided is a guide only.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed.
Delivery
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Moon & Mane Soul Ropes is not responsible for delivery delays caused by circumstances outside our reasonable control, including postal or courier delays.
Incorrect Addresses
Please check your delivery details carefully before completing your purchase.
Additional shipping costs caused by an incorrect or incomplete address provided by the customer may be charged to the customer.
Lost or Delayed Parcels
If your order is significantly delayed or appears to be lost in transit, please contact us at moonandmanesoulropes@gmail.com.
We will assist with enquiries or investigations with the relevant postal or courier provider where appropriate.
Authority to Leave
Where you authorise a parcel to be left unattended, you accept the risk associated with the parcel after it has been delivered in accordance with that authority.
Contact
For shipping or delivery enquiries, please contact:
Moon & Mane Soul Ropes
Email: moonandmanesoulropes@gmail.com
Safety & Care
Moon and Mane Soul Ropes products are handmade. Check regularly for wear or damage, and discontinue use if damaged.
Use only as intended and ensure correct fitting and appropriate supervision.
Moon & Mane Soul Ropes is not responsible for loss or injury resulting from misuse, incorrect fitting or use of a damaged product.